Shipping method
DO YOU SHIP TO MY COUNTRY?
We currently only ship within the Netherlands and to New Zealand.
HOW DO YOU SHIP AND WHAT ARE THE COSTS?
We use PostNL, Urgent Couriers , and other shipping partners, depending on the product ordered and the warehouse where it's located. We offer free shipping on all orders.
Shipping time
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Order processing
All orders are processed within 2–3 business days (Monday to Friday), excluding holidays.
Order deadline:
5:00 PM (GMT+12:00) New Zealand Standard Time (Auckland)
Shipping times
- After processing, your order will be shipped with an estimated delivery time of 7–10 business days (Monday to Friday).
- Total estimated delivery time: 9–13 business days (processing + shipping)
HOW CAN I TRACK MY ORDER?
Every order is assigned a tracking number. You'll receive an email with a link to track your order.
You can also track your order on our website by clicking "Track" at the top or bottom of the page.
WHEN WILL MY TRACKING INFORMATION APPEAR?
It can take up to two days for your tracking information to be available. Updates to the information will appear once your package has been transferred to the next distribution point. If your tracking status doesn't change for a few days, it simply means the package is still in transit.
WHY DOESN'T THE STATUS OF MY SHIPMENT CHANGE?
Updates to your tracking information will appear when your package is transferred to the next distribution point. If the status doesn't change for several days, it simply means your package is still in transit and the status will be updated when it's scanned again.
Payment
DO YOU KEEP MY CREDIT CARD INFORMATION?
No. When you pay online with your credit card, all information is entered on an SSL-secured webpage. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.
DO YOU CHARGE VAT?
VAT is included in the price, so you don't have to worry about that.
HOW CAN I PAY FOR MY ORDER?
HOW CAN I PAY FOR MY ORDER?
We offer secure shopping and accept payments via credit card, debit card, AMEX, or VISA. This allows you to choose the payment method that best suits your needs. All prices are in euros.
Order
DO I NEED AN ACCOUNT TO ORDER?
No, you do not need an account to place an order.
HOW DO I PLACE AN ORDER?
Simple! Choose the products you like, then click " Add to Cart " and then " Checkout. " Enter your information and pay. That's it! Super easy.
I Made a Mistake with My Order
HOW CAN I CHANGE MY SHIPPING ADDRESS?
Please contact us immediately at support@astrabandjes.nl to change your shipping address.
WHAT SHOULD I DO IF I HAVE ENTERED AN INCORRECT SHIPPING ADDRESS?
Please contact us immediately at support@astrabandjes.nl to change your shipping address.
CAN I CHANGE OR CANCEL AN ORDER AFTER I HAVE SUBMITTED IT?
Yes, but you must contact us within 12 hours at support@astrabandjes.nl. Cancellation is not guaranteed. This is because our distribution center may already have prepared your order for shipment.
I ENTERED THE WRONG EMAIL ADDRESS, CAN I CHANGE IT?
Please email us at support@astrabandjes.nl so we can update your email address and send you updates about your order.
Returns
WHAT IS YOUR RETURN POLICY?
Return period
You can request a return within 30 days of receiving your order.
Unfortunately, after 30 days we can no longer accept returns or refunds.
For more information, please see our Returns Policy .
WHERE SHOULD I SEND MY AUTHORIZED RETURN?
Please contact our support team at support@astrabandjes.nl so we can provide you with the return address for your specific order.
Astra Bandjes Made a Mistake with My Order
I RECEIVED THE WRONG ITEM
In the rare event that you receive the wrong item, please contact our support team at support@astrabandjes.nl and we will replace your order.
MY ITEM ARRIVED DAMAGED
In the rare event that your item arrives damaged, please contact our support team at support@astrabandjes.nl and we will replace your order.
I HAVE NOT RECEIVED AN ORDER CONFIRMATION BY EMAIL
First, check your spam folder to see if the email ended up there. If not, check that you entered the correct email address. To update your email address, please contact support@astrabandjes.nl .
I Can't Find the Answer to My Question Here
HOW DO I GET CUSTOMER SERVICE?
Simple! Send us an email at support@astrabandjes.nl , and we'll get back to you as soon as possible, usually within 12 hours and sometimes within 24 hours. You can also contact us using the form on our Contact page.
I CAN'T FIND THE ANSWER I NEED HERE
Send an email to our support team at support@astrabandjes.nl and we'll be happy to answer all your questions.