Return, Refund & Exchange Policy

Not satisfied with your purchase? Contact support@astrabandjes.nl . We're happy to help resolve any issues. For more details about our returns policy, please read below.

Change or cancel order

After your order is placed, you have 12 hours to contact our customer service for any changes — such as changing your address, making changes to your order, or canceling it.

After 12 hours, your order will be processed and can no longer be changed or canceled. We recommend contacting us as soon as possible, and we'll be happy to help.

Damaged/Incorrect order

We do everything we can to ensure every order meets our quality standards, but occasionally things can go wrong—and we sincerely apologize if this affects your order. If you receive a damaged, defective, or incorrect item, please email support@astrabandjes.nl within 7 days of receiving your order, including your order number and a clear photo of the item(s) in question. Once we've verified the issue, we'll arrange a replacement right away. Please note: If more than 30 days have passed since your order was delivered, we unfortunately can't offer a refund or exchange, even for defective or damaged items. There are no return costs for defective items.

Normal wear and tear, rust, damage, breakage, or other similar problems resulting from improper use, improper maintenance, product modifications, accidents, loss, or theft are not covered by our warranty and are not eligible for a refund.

Order not received

If your item hasn't arrived within 30 business days of placing your order, please contact support@astrabandjes.nl and we'll help you as soon as possible.

IMPORTANT: Unfortunately, we cannot be held responsible if a package cannot be delivered due to missing, incomplete, or incorrect destination information. We do our best to prevent errors by verifying the shipping information in the order confirmation sent immediately after placing the order. Resending costs will be billed to the customer.

We are also not responsible for failed deliveries if the recipient is not home at the time of delivery.

If you haven't received your order even though the tracking shows "Delivered," please contact the carrier for assistance.

Customs charges

Customs policies vary by country. Please contact your local customs office for information about the customs regulations applicable in your country.

We are not responsible for any additional customs clearance fees, import duties, or local taxes, and we have no control over what these costs may be. We cannot reimburse any costs related to these matters and accept no responsibility for any delays resulting from them, regardless of the circumstances.

If packages are undelivered for any reason, including the customer's refusal to pay customs fees, we are not responsible for the return shipping or retrieval costs, and the order is NOT eligible for a refund. The buyer is responsible for all claims with the carrier and any import duties/fees applicable to the shipment.

Returns

Our return policy is valid for 30 days. If more than 30 days have passed since your order was delivered, unfortunately, we can't offer a refund or exchange.

To be eligible for a return, your item must be unused , in the same condition that you received it, and in its original packaging .

Please note: we do not provide free return labels .

If you want to return an item because you 've changed your mind or no longer want the order, you're responsible for the return shipping costs . However, if your item arrives defective or damaged , the return shipping is free .

If you receive a damaged or defective item , please contact support@astrabandjes.nl and our customer service team will help you with a replacement or repair .

Before returning an item, please contact our customer service team at support@astrabandjes.nl for return instructions . Returns sent without prior authorization may be delayed or may not be processed.

To complete your return, please include your order number or proof of purchase in your email.

Refunds (if applicable)

Once we receive and inspect your returned item, we'll send you an email to let you know if your refund has been approved or rejected. If your return is approved, we'll process your refund within 2-3 business days.

Please note: It may take up to 8 business days for the refund to appear in your account, depending on your bank's processing time and policy.

Incorrect contact information and shipping addresses

Customers are encouraged to provide accurate shipping information at checkout. The customer is responsible for providing the correct address and contact information. Refunds cannot be issued for undelivered packages due to incorrect information.

Delayed or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again. Then contact us to verify this, as it may take some time for your refund to be officially processed.

Then contact your bank. There's often some processing time before a refund is posted.

If you've done all of this and you still haven't received a refund, please contact us at support@astrabandjes.nl .

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you'd like to exchange it for the same item, please email us at support@astrabandjes.nl .

Depending on where you live, the time it takes to receive your exchanged product may vary.

To ask?

Customer service is our top priority, and we'll do everything we can to help. We appreciate your trust in Astra Bandjes, and please let us know if you have any questions.

You can contact us at support@astrabandjes.nl